Class Cancellations

In rare instances, a class that a parent signed up for may be cancelled for the upcoming or current session. If this occurs, that parent will have the option to switch to another class time or receive a refund.

Missed Classes and Make-Ups

One make-up class will be offered each session if a student must miss a class (dependent upon availability). Additional make-up classes may be granted for extenuating circumstances on a case-by-case basis at the teacher's discretion. Make-ups must be completed during the current session. If a parent would like to attend a particular class as a make-up class, they must notify the teacher in advance and receive permission to attend.Parents are encouraged to notify their teacher in advance if they will be absent for an upcoming class, so that more make-up slots will be available for other students.

Cancellations and Refunds

If a parent or child must cancel enrollment for circumstances outside of their control (i.e. moving out of state), they will be refunded a prorated amount for remaining weeks, subtracting $30 from the total amount to cover costs for materials and processing fees.

Sickness

For the benefit of all other children, parents must keep sick children at home. The teacher or business reserves the right to send a child home if they are visibly sick.

Medical Emergencies

In the case of an emergency, the teacher or someone at the facility will call 911. Neither The New Old School of Music, LLC nor the facility have medical staff available, and they cannot provide emergency or other medical treatment.

Classroom Etiquette

For the enjoyment of all parents, caregivers, and children, we ask that parents & caregivers follow our terms of classroom etiquette:

  • Please turn off your cell phones or set them to vibrate. If parents need to take an emergency call, they should step outside the classroom with their child.
  • If a child becomes upset and is disrupting the class, parents are advised to step outside, comfort their child and return when their child feels better.
  • Talking amongst parents during class is strongly discouraged so that parents can focus on their child’s development. (Talking & building community is highly encouraged before or after class.)
  • Please arrive ten minutes before class begins.

Safety Protocol

  • Parents or attending caregivers should never do anything or have their children do anything that feels unsafe or physically uncomfortable.
  • Parents or attending caregivers must supervise their children at all times or designate a trusted adult to supervise their children in their absence.
  • Parents or attending caregivers are not to leave their child unattended with their The Learning Groove teacher for any reason.

Sibling & Guest Policy

Younger siblings, under 9 months old, can come to class for free. Older siblings or friends are not allowed to attend class unless approved by the teacher.

Food & Drink

To maintain cleanliness, food is prohibited in the classroom. It is recommended that parents feed their children before or after classes, though they may step outside if their child needs food during class. Drinks in sippy cups are OK in class.

Personal Belongings

Neither The New Old School of Music, LLC, your Learning Groove teacher, nor the facility hosting classes are responsible for any personal belongings.

Weather

In the event of inclement weather, parents will be contacted with pertinent information via email, announced on our school’s website, or phone recording.

Change of Information

To protect the welfare and safety of all children, parents must notify The New Old School of Music, LLC in writing of any change in address, telephone number, medical information, caregiver information, or emergency contact information.

Photo & Video Release

Parent agrees to allow The New Old School of Music, LLC &/or The Learning Groove to take video or photos of their family and gives permission for these videos or photos to be used for teacher training or publicity purposes.

The Learning Groove E-mail List

By registering for The Learning Groove music classes, parents will automatically be added to The Learning Groove’s e-mail list. The Learning Groove will email useful information on how to make the most out of classes.Parents may unsubscribe at any time. The Learning Groove will never share your email for any reason.

Protection

If any child or caregiver creates a situation that in the sole discretion of your Learning Groove teacher or the facility creates an unsafe or unprofessional environment, then your teacher or The New Old School of Music, LLC has the unilateral right to revoke the enrollment of the offending party. Should this extreme situation happen then, the offending family will be issued a full refund for the unused portion of your enrollment fee minus $30.

Liability Waiver

The enrolling family understands that participating in physical activities during The Learning Groove, even with proper supervision, may result in serious injury, illness, or even death. The enrolling family hereby relinquishes the Instructor of this class, all parties working with him/her, The New Old School of Music, LLC & its facility hosting classes, The Learning Groove, the makers and owners of all equipment and props used herein, and all other participants in these activities, of any liability whatsoever relating to their participation in these activities, and agrees to inform their instructors of any and all factors which may affect their child’s ability to participate in these activities, including but not limited to, disabilities, illnesses, or injuries. The enrolling family understands that they participate in these activities at their own risk.

Policies & Terms Agreement

By registering for The Learning Groove, the enrolling family agrees to follow all policies and procedures stated above. Non-compliance with The Learning Groove’s policies and procedures may result in termination of enrollment. The New Old School of Music, LLC & The Learning Groove have the right to update policies at any time.

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